Q: How do I download the Eluxx App?
Q: How do I download the Eluxx App?
A:
The Eluxx app is available for download on the App Store and Google Play.
Q: How do I book an appointment through the Eluxx app?
Q: How do I book an appointment through the Eluxx app?
A:
The Eluxx app allows clients to conveniently book appointments by choosing their desired location, service, date/time, and provider based on availability. Clients can search for providers that will either come to their location or visit a nearby storefront. The app sends real-time notifications to providers for new appointment requests which they can easily accept or decline.
To book an appointment through the Eluxx app, you can follow these steps:
- Open the app and sign in or create an account if you don’t have one.
- Select your desired location.
- Choose the service you’re interested in.
- Select an available time slot.
- Browse available providers and select your preferred professional.
- Review your appointment details and submit your appointment request.
Once your preferred provider accepts your request, you will then receive a confirmation with your appointment details.
Q: Can I request a provider to travel to my location for the appointment?
Q: Can I request a provider to travel to my location for the appointment?
A:
Yes, you can! Simply select the “Travel to Me” option when booking, and a provider in your area will travel to your desired location for your appointment.
You can select your preferred location for each appointment, whether it’s in the comfort of your own home or at a nearby salon via the “Visit Storefront” option.
Q: Can I choose a specific provider when booking or are appointments assigned automatically?
Q: Can I choose a specific provider when booking or are appointments assigned automatically?
A:
Yes, you can choose a specific provider when booking through Eluxx. Eluxx allows you to search for providers by location, service, and time, and then you can choose the available provider you want to book with. Clients can browse profiles of available providers and select their preferred provider based on reviews, ratings, skills, and availability.
Q: What services are offered?
Q: What services are offered?
A:
Eluxx offers a variety of Wellness services, including haircuts and styling, hair treatments, nails, makeup/cosmetics, lashes & brows, waxing, MedSpa treatments, or other wellness such as IV’s, Massage, and Consultations. Any customer can make requests to add additional services by sending an email to customer@www.eluxx.com with the subject “New Services Request”.
Q: What if there are no available services in my area?
Q: What if there are no available services in my area?
A:
We’re continually expanding our network! If there are currently no services available in your area, please check back periodically, or sign up for notifications to stay updated on our growth.
Q: How do I pay for my booked services?
Q: How do I pay for my booked services?
A:
Q: How far in advance can I book appointments?
Q: How far in advance can I book appointments?
A:
Q: How can I cancel or reschedule my appointment?
Q: How can I cancel or reschedule my appointment?
A:
You can easily manage your appointments through the Eluxx app. Navigate to your appointment bookings and follow the prompts to cancel and schedule a new appointment as needed.
Eluxx’s cancellation policy for clients canceling scheduled appointments is as follows:
- If a client cancels their appointment 24 hours or more in advance, they will not be charged a cancellation fee.
- If a client cancels their appointment less than 24 hours in advance, they will be charged a cancellation fee of $20.00.
- If a client does not show up for their appointment, they will be charged the cancellation fee of $20.00.
- If you and the provider agree on a new time, then at the provider’s and Eluxx’s discretion, the cancellation fee may be refunded or credited to a future appointment.
Eluxx is planning for new ways to make rescheduling appointments more seamless for both the Customer and Provider. Eluxx will communicate when new updates are on the way!
Q: How can I contact customer support if I have any issues or questions?
Q: How can I contact customer support if I have any issues or questions?
A:
If you have any issues or questions, you can contact customer support by emailing customer@www.eluxx.com or send us a message via our contact form.
